# Kivun Systems

> Kivun Systems is an intelligent field operations and automated dispatch operating system built for commercial and residential trade service contractors across Israel and EMEA.

## Overview
Kivun Systems develops next-generation dispatching, smart scheduling, and communication infrastructure for trade fleets (HVAC, plumbing, electrical contractors, facilities management, and locksmiths). The platform automates inbound service triage via WhatsApp Business API, performs algorithmic route optimization based on live traffic, and enables on-site digital payments and invoicing.

## Key Facts
- **Company Name:** Kivun Systems Ltd.
- **Founded:** 2024
- **Headquarters:** HaArba'a 28, North Tower, Tel Aviv, Israel
- **Leadership:** Omer Yaakobi (Founder & CEO)
- **Primary Product:** Kivun AI-Dispatch 2.0 & Field Operations Suite
- **Engineering & Architecture:** Distributed microservices architecture with proprietary WhatsApp triage routing engine, integrated with QuickBooks, Priority ERP, Hashavshevet, and Stripe.
- **Target Audience:** Field service contractors, trade fleets, dispatch centers, and maintenance facility managers.
- **Official Website:** https://kivun.site/
- **Engineering Brief:** https://kivun.site/team
- **Contact:** omer.yaakobi@kivun.site | 

## Core Capabilities
- **Automated WhatsApp Triage:** Ingests service calls and messages directly from customers and automatically assigns priority, technician skills, and time slots.
- **Intelligent Dispatch & Scheduling:** Real-time drag-and-drop board with algorithmic route clustering.
- **Accounting & ERP Sync:** Two-way sync with QuickBooks, Priority Software, and Hashavshevet for automated invoicing and tax compliance.
- **Mobile Field App:** On-site digital signatures, parts inventory tracking, and payment processing.